The Operations-Maintenance relationship

  It goes without saying that every department in every organization exists to support the overall goals of the enterprise, whether that is to manufacture products or to provide a service. However, in a

Successfully implementing change

  There are many books on change management, most of which boil down to the Golden Rule – “Do unto others as you would have them do unto you”. If you are contemplating a

Pareto Power in Maintenance

Some of the most important activities in Maintenance require a very large commitment of time and effort. Examples include naming all stock items and all equipment, setting up PM programmes and developing spare parts lists. Some

Organization principles

  There are many different ways to organize the people who carry out maintenance work. Any organization structure will provide good results if the right people fill the key positions on the organization chart,

Looking after the basics

  A client once asked me to fly from our office on Vancouver Island to their operation in the UK so that I could provide recommendations on how to improve the service from their

Institutional vs Industrial maintenance

I’m sometimes asked if maintenance management processes developed in industrial operations will transfer into an institutional setting, such as a school district, a university or a hospital. The answer is an emphatic “yes”, however,